Shipping policy

At Aims Wellness, we aim to ensure a smooth and efficient shopping experience, including reliable and timely delivery of our products. Below are the details of our shipping policy.

1. Shipping Locations

We currently ship to India. If you are located outside of these regions, please contact us at aimswelness@gmail.com to inquire about international shipping options.

Domestic Shipping: We offer shipping within India Himanchal Pradesh.
International Shipping: Available to select international locations. Additional fees and customs duties may apply.

2. Processing Time

Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays.
Please note that processing times may vary depending on product availability, demand, or during peak periods (e.g., holidays).

3. Shipping Methods & Costs

Shipping costs are calculated at checkout based on the delivery address, weight of the items, and the shipping method selected.

Free Shipping: We offer free standard shipping on orders over 300Rs within India.
Flat-Rate Shipping: We may offer flat-rate shipping for certain products or orders. Please check product pages for specific details.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier’s website. Please allow up to 24 hours for tracking information to update after your order has been shipped.

5. Delivery Times

Delivery times vary depending on your location and the shipping method chosen.
Domestic Orders: Orders typically arrive within 3-7 days from the shipping date.
International Orders: International orders may take anywhere from 7-21 days depending on the destination country and customs procedures.
Please note that delivery times are estimates and may be subject to delays due to circumstances beyond our control (e.g., weather, customs, or carrier delays).

6. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or international addresses in certain regions due to shipping carrier restrictions. If your order is affected, we will contact you to arrange an alternative shipping address or solution.

7. Shipping Delays & Issues

While we strive to ensure timely deliveries, Aims Wellness is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
If your order does not arrive on time, please contact our customer service team at [aimswelness@gmail.com] with your order number, and we will help you resolve the issue.

8. Damaged or Lost Items

If your order arrives damaged, please contact us within 2 days of delivery. You may be asked to provide photos of the damage to assist with our claims process.
If your order is lost in transit, we will work with the carrier to investigate and resolve the issue. However, Aims Wellness is not responsible for lost or stolen packages once they have been marked as “delivered” by the carrier.

9. Address Changes

Please ensure that the shipping address you provide is correct. We are unable to modify shipping addresses after an order has been processed or shipped. If you notice an error in your shipping address after placing your order, please contact us immediately at [aimswelness@gmail.com]. We will do our best to assist, but we cannot guarantee changes will be made once the order has been dispatched.

10. Returns and Exchanges

If you are not satisfied with your purchase or if there is an issue with the item(s) received, please review our Return and Refund Policy for instructions on how to initiate a return or exchange.
Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged products).

11. Customs, Duties, and Taxes (for International Orders)

Customs Fees: International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
These fees are imposed by the destination country and are not included in the cost of the order or shipping charges. We recommend that you check with your local customs office to determine potential fees before placing an order.